I hate confrontation of any kind. It can be about approaching someone about something kind I want to do… I still get anxiety!
I went up to pay my rent the other day. When I moved in I was under the impression it was a monthly rate. I’ve paid the same rate every month for the past eight. I was given six months notice the rent doubles in the prime months (two months I have already been planning for).
You can imagine my surprise when I was told, by the newly re-hired manager, they don’t pro-rate. On months there are 31 days, and because May had 31 days, my rent would be an extra $17.50.
Not being confrontational I simply paid it without reacting.
What I wanted to say?
“Are you serious? I have lived here as a good tenant for over six months. No complaints. Rent paid in full every month.
No one ever said my monthly rate was pro-rated and no one ever charged me anything additional for 31 day months. You gave six months notice for the July/August rent increase but you give me thirty seconds at the time I was paying about the extra day? You charged me an extra day because May has 31 days as I was paying June rent? You’ve decided to spring this on your tenants after you have had them without amenities for six weeks with no idea of when they will be back? You decide NOW is a good time to jack the rent by one day every 31 day month?
(I moved in partly for the laundry and being close to a convenience store. They had a flood that made it I have to pay extra gas money to be driven for laundry and there is no store until renovated)
Fine. Prices are subject to change without notice and I have no contract because I choose this lifestyle. I paid your fee. But when I move in two weeks? I don’t pro-rate either… “
That’s what I wish I had said.
What I did do? I waited two days to calm my shit (I have PMS and am prone to emotional outbursts over perceived slights), collected my thoughts and then, today, while checking my mail? I casually asked a staff member who was present at the time I was charged the extra if that was standard procedure. She reassured me they don’t pro-rate.
I told her I found it surprising because I thought with my extended stay it was “my set rate” and I had never been charged more. I told her I understood changes happen but I was disappointed there wasn’t more notice. And that it was charged extra for a 31 day month that was previous to the one I was actually paying for.
By the end of choking that out? I did have a couple unrestrained tears coming out. I wasn’t crying, it’s how my body squishes out the anxiety when I feel like I can’t just be anxious. She told me she will talk to the other manager about it.
I can’t believe that I really calmly, despite a couple tears, told someone about my concern. No over reacting. I don’t expect they will change a policy. I’m sure I’ll be paying the extra $17.50/month for all the 31 day months.
But I had enough courage today to make sure my voice was heard about that situation! I managed confrontation that made me feel so angry inside by simply expressing my thoughts in a rational manner.
More importantly than my not losing it on someone over it? I actually voiced myself in the middle of my anxiety and fear of confrontation!